In the navigation menu, click Device Management then Device List.Windows based Zoom Rooms need to update to the 64-bit version of the Zoom Room app to use the new whiteboard feature.You will be able to select between the latest, the previous and the 2nd previous version to update your Zoom Room devices.To automate updating the Zoom app on your device you can enable the Automatically Update App settings.Upgrade the Zoom App from Device Management You can follow these instructions for more information to downgrade the Zoom app from Room Management. How to upgrade/downgrade the Zoom app with ZDM Upgrade the Zoom App from Room Management You can also manage system updates on Windows devices.If the device is using iOS 10.2 or earlier it must be enrolled in an MDM solution with Apple DEP.Has Auto Updates disabled for App Store.Is in Supervised Mode (automatically set into 'Supervised Mode' when enrolled with Apple Business Manager).macOS Zoom Room enrolled in Apple Business Manager.Windows Zoom Room (signed into the app).Prerequisites for upgrading devices with ZDM Upgrade the OS/Firmware from Device Management.How to upgrade the OS/firmware from with ZDM.Downgrade the Zoom app from Device Management.Downgrade the Zoom app from Room Management.Upgrade the Zoom App from Device Management.Upgrade the Zoom App from Room Management.

How to upgrade/downgrade the Zoom app with ZDM.

Note: Refer to these supported processes for your Zoom Rooms and Zoom Phone Appliances.

You can also downgrade the Zoom app on supported devices. You can upgrade the Zoom app, Operating System (OS) and firmware on many devices from the admin portal if they are enrolled in Zoom Device Management service (ZDM).

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